In the race to become AI-first, most organisations have invested heavily in the technology — and underinvested in the people and culture needed to make it work. In this fireside chat, CEO of Trip.com Group, Jane Sun unpacks what that order truly means in practice — how Trip.com develops and retains people in an industry being reshaped by AI, how trust is built and protected when algorithms increasingly make customer-facing decisions, and how technology becomes a force for genuine social good rather than mere operational efficiency. Drawing on her own leadership journey and her deep personal commitment to education and youth empowerment, Jane offers a candid and refreshingly human perspective on what it takes to build an organisation that is not just AI-ready — but people-ready for whatever comes next.