ATxSG

Fireside Chat: Are You The Last Leader To Manage Humans Alone?

4:25pm - 4:55pm

We are no longer debating whether AI will reshape work — it already has. At Salesforce, AI agents autonomously resolve nearly 74% of customer support cases, a new breed of leader called the agent manager has emerged to orchestrate hybrid human-machine teams, and entire sales functions have been transformed overnight. Meanwhile, the world these organisations operate in is fracturing — geopolitical tensions, AI sovereignty battles, and the splintering of the global digital economy are forcing big tech firms to make increasingly consequential choices about where they build, who they hire, and how they deploy intelligence at scale. Against this backdrop, Salesforce’s Chief Futures Officer, Peter Schwartz returns to the Summit stage for a conversation that is equal parts strategic provocation and practical reckoning. What does leadership mean when your workforce includes machines? Which human capabilities become more valuable as AI takes on more execution? And for the next generation entering a volatile world, what is the right posture for learning and building a career that outlasts disruption?

Moderator

Manisha Tank

Manisha Tank

Broadcast Journalist

Speakers

Peter Schwartz

Peter Schwartz

Chief Futurist

Salesforce